Terms & conditions

4 August

1. Agreement to our Legal Terms

These Legal Terms apply to your use of:

the website www.pestpatrol.uk and any site that links to these Legal Terms; and
any pest control and related services provided by K&D SOLUTIONS LTD in London (the “Services”).

By using our website, requesting a quote, booking a visit or otherwise using our Services, you agree that you have read, understood and are bound by these Legal Terms.

If you do not agree, you must not use our website or our Services.

We recommend you print or save a copy of these Legal Terms for your records.

2. Company information

Our registered address and contact information can be found on our Contact page.

3. Our Services

Pestpatrol provides professional pest control services to residential and commercial customers across London. This includes inspection, treatment, advice, pest-proofing and follow-up visits where agreed.

Our Services are not intended for use in any country or jurisdiction where providing such services would be unlawful or require us to meet specific registration or licensing requirements we do not hold. If you access our website or request Services from outside the UK, you do so at your own risk and are responsible for complying with local law.

4. Quotations, prices and VAT

Unless stated otherwise, all prices are in pounds sterling (GBP) and exclusive of VAT. VAT will be added at the applicable rate.
Quotations given over the phone, via our website or by email are usually based on typical room sizes and average infestation levels.
We reserve the right to adjust the price after inspecting the property if the infestation, access or size is significantly different from what was described. We will always explain this and seek your agreement before proceeding.
We may update our prices and special offers from time to time. Changes do not affect bookings already confirmed in writing.

[Optional: Minimum call-out – add if you want:
“A minimum call-out charge of £[X] applies to all visits unless otherwise agreed in writing.”]

5. Booking, access and your responsibilities

To allow us to do our job safely and effectively, you agree to:

provide accurate information about the property and the pest issue when you request a quote or booking;
ensure we have safe and reasonable access to the property at the agreed time;
follow any preparation instructions we give you (for example: clearing cupboards, lifting items off the floor, restricting pet access, laundering bedding);
inform us about any relevant health conditions (e.g. allergies, respiratory issues) that might be affected by the treatment, and about vulnerable people on site (children, elderly, pregnant customers, pets);
keep children, pets and other vulnerable people away from treated areas and from any baits, traps or equipment we leave on site, in line with our written or verbal instructions.

If we are unable to carry out work because of missing preparation, no access, or incorrect information, we may charge a call-out or missed appointment fee [insert amount or wording if you want a specific fee here].

6. Payment and late payment

Unless we agree otherwise in writing:

Domestic customers: payment is due on completion of the visit or treatment (card, bank transfer or other agreed method).
Commercial customers: payment is due within [e.g. 14] days of the invoice date.

If payment is not received by the due date, we may:

suspend further visits or services until payment is made; and
charge interest and reasonable administration costs in line with the Late Payment of Commercial Debts (Interest) Act 1998 and any other applicable law.

[Optional: add a fixed admin fee, e.g.
“An administration fee of £[X] may be added to overdue invoices to cover recovery and processing costs.”]

7. Cancellations, rescheduling and missed appointments

We know plans change, but we ask for reasonable notice.

If you need to cancel or reschedule, please let us know as soon as possible, and at least [e.g. 24 hours] before your appointment.
If you cancel or reschedule with less notice, or if we attend and are unable to gain access, we may charge a cancellation / missed appointment fee of £[X] to cover our time and travel costs.

If we ever need to reschedule due to illness, vehicle problems or other unforeseen issues, we will contact you as soon as reasonably possible to arrange a new appointment. We are not liable for any losses you may incur due to such rearrangements, but we will always try to minimise disruption.

8. Service guarantee and limitations

We aim to provide a high-quality, professional service and follow recognised industry practices.

Because pests can re-enter from neighbouring properties, open structures or poor hygiene conditions, we cannot guarantee that pests will never return. Any guarantee we provide relates to:

the service and follow-up we supply; and
any specific written guarantee we agree with you for a particular treatment (for example, a proofing guarantee or a defined follow-up period).

Where we offer a guarantee in writing, it is subject to:

you allowing our technicians to complete the recommended programme of visits;
you following the hygiene, proofing and housekeeping advice we provide; and
no significant structural changes or works being carried out that compromise our treatments or proofing.

If there is a problem with our Service within the guaranteed period, please notify us promptly. We will assess the situation and, where appropriate, provide a further visit free of charge or agree a fair solution.

9. Health & safety

We use products and methods that comply with UK legislation and label conditions when used as directed.

You agree to:

follow all written and verbal safety instructions given by our technicians;
keep children, pets and other vulnerable individuals away from baits, traps, insecticidal residues and treated areas for the period advised;
seek medical or veterinary advice immediately if anyone on site experiences illness that might be linked to a treatment, providing product information where available.

We are not responsible for health issues that arise because our safety instructions were not followed.

10. Liability

Nothing in these Legal Terms excludes or limits our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot be excluded or limited by UK law.

Subject to the above:

We are not liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of enjoyment of the property.
Our total liability for any claim arising out of our Services (whether in contract, tort, negligence or otherwise) will not exceed the total amount paid by you for the Service giving rise to the claim.

We are not responsible for:

alarms being triggered during our visit (you are responsible for providing instructions to set/disable alarms);
damage that is unavoidable when carrying out the agreed work in a careful and competent manner (for example, lifting carpets to access voids, drilling minor holes for proofing);
damage to items of special value (cash, jewellery, art, antiques, items of sentimental value) that were not removed or protected before our visit.

Your statutory rights as a consumer are not affected.

11. Intellectual property (website content)

All content on www.pestpatrol.uk – including logos, designs, text, images, graphics and layout – belongs to K&D SOLUTIONS LTD or our licensors.

You may:

view pages on our website; and
print or download content for your own personal use or internal business use,

but you may not:

copy, reproduce, republish, or re-use our content for any commercial purpose without our prior written permission;
remove copyright or other proprietary notices from materials obtained from our website.

12. Website use and prohibited activities

You agree not to use our website:

in any way that is unlawful, fraudulent or harmful, or in connection with any such purpose;
to attempt to gain unauthorised access to our systems or data;
to introduce viruses, malware or other harmful code;
to scrape, harvest or systematically collect data from our website without our written consent.

We may suspend or block access to our website if we reasonably believe these Legal Terms are being breached.

13. Privacy and cookies

Your use of our website and Services is also subject to our Privacy Policy, which are available on our website. Please read those documents for full details of how we handle your personal data and use cookies.

14. Changes to these Legal Terms

We may update these Legal Terms from time to time, for example to reflect changes in the law, our services or our business.

The updated version will be posted on our website with a new “Last updated” date. Your continued use of our website or Services after any changes are posted means you accept the updated Legal Terms.

15. Governing law and jurisdiction

These Legal Terms, and any dispute or claim arising out of or in connection with them or your use of our Services, are governed by the laws of England and Wales.

You and we both agree that the courts of England and Wales will have exclusive jurisdiction.